Summary of Warranty and Product Return PolicyVersion 1.0Revised Mar 27, 2018Effective retroactively to Mar 1, 2016

Product Category Warranty Policy
Applies to product returned due to being defective
Return Policy Applies to product returned because the customer decided they did not want it
Category 1: Profire Controls

Profire Designed Controls and Parts Thereof. Generally, these are all serialized parts such as PF1300, PF1800, PF2100, PF3100, Systems, Replacement Cards, Expansion Cards, etc.

2 years 90 days, 15% restocking fee
Category 2: Profire Actuators
VM80
1 year 90 days, 15% restocking fee
Category 3: Profire Mechanical Products
Coils, EPX Enclosures, Pilots, FSIs, Nozzles, etc.
90 days 90 days, 15% restocking fee, with proof of purchase
Category 4: Regular Stock Items
Non-Profire Products (such as Valves, Fittings, Thermocouples, Transmitters, etc.) and Standard Fuel Trains
90 days 90 days, 15% restocking fee, with proof of purchase
Category 5: Built-to-Order (Custom) Items
BTO/Custom Fuel Trains
90 days No Returns
Category 6: Non-Regular Stock and Special Order Items
Part numbers beginning with ZPT or OTP100ZZZ or items for which there is no Profire Part Number
No Warranty No Returns
Category 7: Kits
Bundles of parts with special discounted pricing
Individual components carry their own warranty as per the above schedule. 90 days, 15% restocking fee, with proof of purchase. Entire kit must be returned at the same time.


To request an RMA for a Warranty Claim or Product Return, please contact your Profire sales or service representative. If you don't know who that is, please email rmas@profireenergy.com or call us toll free at 1-855-776-3473.

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