Summary of Returns & Warranty Policy

  • Version 1.0
  • Revised Mar 27, 2018
  • Effective retroactively to Mar 1, 2018
  • Product Category
  • Warranty Policy Applies to product returned due to being defective
  • Return Policy Applies to product returned because the customer decided they did not want it
  • Category 1: Profire Controls

    Profire Designed Controls and Parts Thereof. Generally, these are all serialized parts such as PF1300, PF1800, PF2100, PF3100, Systems, Replacement Cards, Expansion Cards, etc.

  • 2 years

  • 90 days, 15% restocking fee

  • Category 2: PROFIRE ACTUATORS

    Profire Actuators, VM80

  • 1 year

  • 90 days, 15% restocking fee

  • Category 3: PROFIRE MECHANICAL PRODUCTS

    Coils, EPX Enclosures, Pilots, FSIs, Nozzles, etc

  • 90 days

  • 90 days, 15% restocking fee, with proof of purchase

  • Category 4: Regular Stock Items

    Non-Profire Products (such as Valves, Fittings, Thermocouples, Transmitters, etc.) and Standard Fuel Trains

  • 90 days

  • 90 days, 15% restocking fee, with proof of purchase

  • Category 5: Built-to-order (custom) items

    BTO/Custom Fuel Trains

  • 90 days

  • No Returns

  • Category 6: Non-regular stock and special order items

    Part numbers beginning with ZPT or OTP100ZZZ or items for which there is no Profire Part Number

  • No Warranty

  • No Returns

  • Category 7: Kits

    Bundles of parts with special discounted pricing

  • Individual components carry their own warranty as per the above schedule.

  • 90 days, 15% restocking fee, with proof of purchase. Entire kit must be returned at the same time.

To request an RMA for a Warranty Claim or Product Return, please contact your Profire sales or service representative. If you don't know who that is, please email rma@profireenergy.com or call us toll free at 1-855-776-3473.

To download the full Warranty & Return Policy, click here.