Summary of Returns & Warranty Policy
- Version 1.0
- Revised Mar 27, 2018
- Effective retroactively to Mar 1, 2018
- Product Category
- Warranty Policy Applies to product returned due to being defective
- Return Policy Applies to product returned because the customer decided they did not want it
- Category 1: Profire Controls
Profire Designed Controls and Parts Thereof. Generally, these are all serialized parts such as PF1300, PF1800, PF2100, PF3100, Systems, Replacement Cards, Expansion Cards, etc.
2 years
90 days, 15% restocking fee
- Category 2: PROFIRE ACTUATORS
Profire Actuators, VM80
1 year
90 days, 15% restocking fee
- Category 3: PROFIRE MECHANICAL PRODUCTS
Coils, EPX Enclosures, Pilots, FSIs, Nozzles, etc
90 days
90 days, 15% restocking fee, with proof of purchase
- Category 4: Regular Stock Items
Non-Profire Products (such as Valves, Fittings, Thermocouples, Transmitters, etc.) and Standard Fuel Trains
90 days
90 days, 15% restocking fee, with proof of purchase
- Category 5: Built-to-order (custom) items
BTO/Custom Fuel Trains
90 days
No Returns
- Category 6: Non-regular stock and special order items
Part numbers beginning with ZPT or OTP100ZZZ or items for which there is no Profire Part Number
No Warranty
No Returns
- Category 7: Kits
Bundles of parts with special discounted pricing
Individual components carry their own warranty as per the above schedule.
90 days, 15% restocking fee, with proof of purchase. Entire kit must be returned at the same time.
To request an RMA for a Warranty Claim or Product Return, please contact your Profire sales or service representative. If you don't know who that is, please email rma@profireenergy.com or call us toll free at 1-855-776-3473.