Warranty & Returns
We're here to keep you up and running
Profire designs our products and solutions to survive the harsh conditions that industrial applications demand. Even so, sometimes things go wrong and when they do, Profire is here to help make things right. If you need to make a warranty claim or arrange to return a product, please fill out the form below and a member of our Quality Control team will reach out to further assist you.
Summary of Warranty & Returns Policy
- Version 2.0
- Revised July 1, 2024
- Effective Date July 1, 2024
- Product Category
- Warranty Policy Applies to product returned due to being defective
- Return Policy Applies to product returned because the customer decided they did not want it
- Category 1: Profire Controls
Profire Designed Controls and Parts Thereof. Generally, these are all serialized parts such as PF1300, PF1800, PF2100, PF2200, PF3100, Replacement Cards, Expansion Cards, etc.
2 years
90 days, 15% restocking fee
- Category 2: Kimray Electrically Actuated Low Pressure Control Valve (E-LO Valve)
Kimray branded E-LO valves and associated components as distributed by Profire.
18 Months
90 days, 15% restocking fee
- Category 3: PROFIRE MECHANICAL PRODUCTS
Coils, EPX Enclosures, Pilots, FSIs, Nozzles, M5 and M7 burner assemblies etc.
90 days
90 days, 15% restocking fee, with proof of purchase
- Category 4: Regular Stock Items
Non-Profire Products (such as Valves, Fittings, Thermocouples, Transmitters, etc.) and Standard Fuel Trains, Kimray branded products (excluding E-LO Valve) as distributed by Profire.
90 days
90 days, 15% restocking fee, with proof of purchase
- Category 5: Customized Parts
Customized components such as parts that were custom made, painted, welded, cut/drilled (such as airplates, etc.)
90 days
No Returns
- Category 6: Non-regular stock and special-order items
Part numbers beginning with “ZPT”, ending with “NPN”, and OTP100ZZZ or items for which there is no Profire Part Number.
No Warranty
No Returns
- Category 7: Kitsand Built-to-Order (BTO) Assemblies
Kits or custom assemblies of components which may have special pricing such as products built in Profire’s Panel Shop, solar kits, junction boxes, fuel trains, skids, etc. so long as the parts have not been modified (painted, drilled, welded, etc.)
Individual components carry their own warranty as per the above schedule.
90 days, 15% restocking fee, with proof of purchase.
To request an RMA for a Warranty Claim or Product Return, please contact your Profire sales or service representative. If you don't know who that is, please email rma@profireenergy.com or call us toll free at 1-855-776-3473.
To download the previous Warranty & Return Policy, effective Mar 1, 2018 to Jun 30, 2024, click here.
Warranty & Returns Request
A Profire Specialist Will Contact You Shortly