Technical Support
We’re here for you when you need us
At Profire you can depend on us for timely and reliable services. We provide 24/7 phone support, as well as on-site equipment servicing throughout Canada and the U.S. Whether you need help troubleshooting your appliance, downloading a new firmware update or accessing information about your warranty, we will get you the answers you need as quickly as possible.
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- Troubleshooting
System issues or failures? We provide both over the phone and on-site triage to get your system back up and running as quickly as possible.
- Electronics & Electrical
Not an electrician? No problem! Our team will help you with all electrical wiring or electronic hardware concerns. We also provide readily available firmware updates and are happy to walk you through the process.
- Warranty
Profire’s Warranty and product return policy is created to benefit you, the customer. Questions about your product’s warranty or the return process? Our team is happy to guide you.
- Maximize Efficiency & Safety
To ensure the maximum efficiency and safety of your application, our service team provides extensive burner maintenance that includes cleaning and tuning of all burners, pilots, orifices, and flame arrestors. Our experts will perform a combustion analysis and vessel assessment to address flame failures, pressure and orifice optimization, and verify all shutdown devices are in top operating condition.
- Vessel Failure Prevention
We have the expertise to examine your vessel and prepare strategic recommendations to prevent vessel failure. Our team can also investigate firetube collapses or burner concerns to identify the cause and how the system can be improved to prevent future failures. With a safety-first approach, you can be confident in the service you receive from us, your burner experts.