WARRANTY AND PRODUCT RETURN

Summary of Warranty and Product Return Policy

Version 1.0
Revised Mar 27, 2018
Effective retroactively to Mar 1, 2016

Product Category	Warranty Policy Applies to product returned due to being defective	Return Policy Applies to product returned because the customer decided they did not want it
Category 1: Profire Controls Profire Designed Controls and Parts Thereof. Generally, these are all serialized parts such as PF1300, PF1800, PF2100, PF3100, Systems, Replacement Cards, Expansion Cards, etc.	2 years	90 days, 15% restocking fee
Category 2: Profire Actuators VM80	1 year	90 days, 15% restocking fee
Category 3: Profire Mechanical Products Coils, EPX Enclosures, Pilots, FSIs, Nozzles, etc.	90 days	90 days, 15% restocking fee, with proof of purchase
Category 4: Regular Stock Items Non-Profire Products (such as Valves, Fittings, Thermocouples, Transmitters, etc.) and Standard Fuel Trains	90 days	90 days, 15% restocking fee, with proof of purchase
Category 5: Built-to-Order (Custom) Items BTO/Custom Fuel Trains	90 days	No Returns
Category 6: Non-Regular Stock and Special Order Items Part numbers beginning with ZPT or OTP100ZZZ or items for which there is no Profire Part Number	No Warranty	No Returns
Category 7: Kits Bundles of parts with special discounted pricing	Individual components carry their own warranty as per the above schedule.	90 days, 15% restocking fee, with proof of purchase. Entire kit must be returned at the same time.

To request an RMA for a Warranty Claim or Product Return, please contact your Profire sales or service representative. If you don't know who that is, please email rma@profireenergy.com or call us toll free at 1-855-776-3473.