Summary of Warranty and Product Return Policy
Version 1.0
Revised Mar 27, 2018
Effective retroactively to Mar 1, 2016
Product Category |
Warranty Policy Applies to product returned due to being defective |
Return Policy Applies to product returned because the customer decided they did not want it |
---|---|---|
Category 1: Profire Controls Profire Designed Controls and Parts Thereof. Generally, these are all serialized parts such as PF1300, PF1800, PF2100, PF3100, Systems, Replacement Cards, Expansion Cards, etc. |
2 years | 90 days, 15% restocking fee |
Category 2: Profire Actuators VM80 |
1 year | 90 days, 15% restocking fee |
Category 3: Profire Mechanical Products Coils, EPX Enclosures, Pilots, FSIs, Nozzles, etc. |
90 days | 90 days, 15% restocking fee, with proof of purchase |
Category 4: Regular Stock Items Non-Profire Products (such as Valves, Fittings, Thermocouples, Transmitters, etc.) and Standard Fuel Trains |
90 days | 90 days, 15% restocking fee, with proof of purchase |
Category 5: Built-to-Order (Custom) Items BTO/Custom Fuel Trains |
90 days | No Returns |
Category 6: Non-Regular Stock and Special Order Items Part numbers beginning with ZPT or OTP100ZZZ or items for which there is no Profire Part Number |
No Warranty | No Returns |
Category 7: Kits Bundles of parts with special discounted pricing |
Individual components carry their own warranty as per the above schedule. | 90 days, 15% restocking fee, with proof of purchase. Entire kit must be returned at the same time. |
To request an RMA for a Warranty Claim or Product Return, please contact your Profire sales or service representative. If you don't know who that is, please email rma@profireenergy.com or call us toll free at 1-855-776-3473.
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